Some days are long.  Some customers are painful.  Sometimes you seem to be doing most of the work as your colleagues are not really pulling their weight and helping out.

But just remember, in the service industry, what you put in you normally get out.

A simple smile, crayons for the kids, sauces delivered before being asked. Topping up wine glasses, bringing the card machine timeously will all add to the customer’s experience. And if the customer’s happy, you’re more likely to get a good tip.

It really is worthwhile being friendly and helpful!

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