Be A Great Waiter

- Course 3 -

 

COMING SOON

Course 3 Simply Service Waiter Training continues your learning journey with three important lessons designed to assist you when dealing with large groups. We’ll demonstrate how to ask the right questions to get the correct information when making a group booking plus we’ll offer creative waiter tips to assist you when managing a large party of customers.

We’ll give you techniques to help you when you encounter a customer who complains and show you how to put into practice ‘7 practical steps for handling complaints’.

Continue learning when it suits you; watch the videos with their clear narration either on your phone or sitting at a computer. After each lesson don’t forget to download the infographic as a memory prompt - then a multiple choice test will help you check you’ve heard and clearly understood what’s been discussed in the lesson.

You’ll need to pass every test with 80% or over to be awarded a Simply Service certificate of competence. You may take each test up to three times. Take your own time to work through each lesson. Remember, what you learn here will help you ‘get ahead’ so you can be ‘better than the rest’.

COURSE SYLLABUS

1. Taking a booking for a large group
2. Managing a large group
3. Dealing with an unexpected large group
4. Why customers complain
5. 7 Steps for handling complaints
6. Handling complains – putting the 7 steps into practice
7. Beware the professional complainer
8. Oops I’m sorry
9. Don’t be an irritating waiter

Course Information

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