Be A Great Waiter- Course 3 -
Course 3 Simply Service Waiter Training continues your learning journey with three important lessons designed to assist you when dealing with large groups. We’ll demonstrate how to ask the right questions to get the correct information when making a group booking plus we’ll offer creative waiter tips to assist you when managing a large party of customers.
We’ll give you techniques to help you when you encounter a customer who complains and show you how to put into practice ‘7 practical steps for handling complaints’.
Continue learning when it suits you; watch the videos with their clear narration either on your phone or sitting at a computer. After each lesson don’t forget to download the infographic as a memory prompt - then a multiple choice test will help you check you’ve heard and clearly understood what’s been discussed in the lesson.
You’ll need to pass every test with 80% or over to be awarded a Simply Service certificate of competence. You may take each test up to three times. Take your own time to work through each lesson. Remember, what you learn here will help you ‘get ahead’ so you can be ‘better than the rest’.
1. Taking a booking for a large group
2. Managing a large group
3. Dealing with an unexpected large group
4. Why customers complain
5. 7 Steps for handling complaints
6. Handling complains – putting the 7 steps into practice
7. Beware the professional complainer
8. Oops I’m sorry
9. Don’t be an irritating waiter
Be A Great Waiter – Level 2
Getting Ahead – Punctuality
In this lesson we learn all about punctuality, and how it influences your performance and customer satisfaction.
Getting Ahead – Posture & Dignity
This lesson will help you understand why good posture and a positive attitude can help you get ahead as a waiter.
Getting Ahead – General Awareness
In this lesson we’ll show you how ‘keeping-an-eye’ on your environment will enable to you spot when something’s wrong.
Time to Lean
This lesson will show you what waiters need to check in order to keep a restaurant clean and tidy.
Communication & Body Language
In this lesson you’ll learn that communication is key when working as a waiter.
Restaurant Speak – Dairy Foods
You’ll find out, in this lesson, what dairy foods are and how they can be cooked and served.
This lesson will explain what food allergies are and how important it is to take them very seriously.
Champagne & Sparkling Wine
In this lesson you’ll learn some interesting details about sparkling wine and champagne.
Different Types of Glasses
In this lesson we’ll look at a few different shaped glasses and which drinks are served in them.