James Says… Better Service = Bigger Tips

James Says… Better Service = Bigger Tips

Some days are long.  Some customers are painful.  Sometimes you seem to be doing most of the work as your colleagues are not really pulling their weight and helping out. But just remember, in the service industry, what you put in you normally get out. A simple smile,...
James Says… Eye Contact Is Important

James Says… Eye Contact Is Important

Eye contact is very important. You need to look at the customer, look them in the eye. It signals that you’ve noticed them. But eye contact doesn’t mean ‘staring’ at a customer! Even if they have the latest fashion or very expensive shoes! Eye contact is a powerful...
James Says… Long Long Hours

James Says… Long Long Hours

Wow, we put long hours into this hospitality game. It’s a non-stop life where you always have to appear happy and pleased to see people. You have to look and be at your best. It’s not surprising that it’s easy to become exhausted. There is such camaraderie in the...
James Says… Don’t Lean On Customer’s Chairs

James Says… Don’t Lean On Customer’s Chairs

No, no, no!!! Please don’t. You’ve two feet so stand on them! You may be at the end of a shift and tired but that doesn’t mean you can lean on your customer’s chair. You need to stand up straight and be professional. Don’t slouch. If you’re able touch a customer’s...
James Says… Get Stuck In!

James Says… Get Stuck In!

You may think waiting is a job you do alone.  After all you’re working for your own tips, right? Wrong! Waiting is a team game and everyone’s efforts make an impact on the restaurant as a whole.  When I first started waiting I was a “runner”, just the same as many of...

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