James Says… Better Service = Bigger Tips

James Says… Better Service = Bigger Tips

Some days are long.  Some customers are painful.  Sometimes you seem to be doing most of the work as your colleagues are not really pulling their weight and helping out. But just remember, in the service industry, what you put in you normally get out. A simple smile,...
Great Waiter Tips

Great Waiter Tips

Great Waiter Tips You only get one chance to make a first impression. Wear comfortable shoes. Waiters need to keep their feet happy. Practice makes perfect. Tables should always be level and not wobbly; fix them before you seat customers! Be consistent! Be as...
James Says… Eye Contact Is Important

James Says… Eye Contact Is Important

Eye contact is very important. You need to look at the customer, look them in the eye. It signals that you’ve noticed them. But eye contact doesn’t mean ‘staring’ at a customer! Even if they have the latest fashion or very expensive shoes! Eye contact is a powerful...
Beth Says… Stock Control

Beth Says… Stock Control

Keeping stock of stock – can make or break a restaurant. Remember being part of the restaurant team makes you accountable for stock too. Let’s imagine you’re one of a team of 10 waiters. Every day each waiter helps themselves to a can of fizzy drink. That’s 10 cans a...

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