Articles to inspire you
On your journey to become great
James Says… Better Service = Bigger Tips
Some days are long. Some customers are painful. Sometimes you seem to be doing most of the work as your colleagues are not really pulling their weight and helping out. But just remember, in the service industry, what you put in you normally get out. A simple smile,...
Beth Says… Don’t Let Other Guests See The Bill
I took a friend to lunch the other day. As it was her birthday I wanted to treat her and pay the bill. We had a lovely time and caught up on what we’d been doing and shared news about our families. When it was time to go I called for the bill. The waiter...
Great Waiter Tips
Great Waiter Tips You only get one chance to make a first impression. Wear comfortable shoes. Waiters need to keep their feet happy. Practice makes perfect. Tables should always be level and not wobbly; fix them before you seat customers! Be consistent! Be as...
James Says… Eye Contact Is Important
Eye contact is very important. You need to look at the customer, look them in the eye. It signals that you’ve noticed them. But eye contact doesn’t mean ‘staring’ at a customer! Even if they have the latest fashion or very expensive shoes! Eye contact is a...
Beth Says… Stock Control
Keeping stock of stock – can make or break a restaurant. Remember being part of the restaurant team makes you accountable for stock too. Let’s imagine you’re one of a team of 10 waiters. Every day each waiter helps themselves to a can of fizzy drink....
Beth Says… Don’t Touch Your Customers
Don’t touch your customers, except of course to shake hands if they’re regulars. Don’t straighten a tie or turn down a collar. Don’t wipe off a speck of dirt or tidy their hair. It would be too familiar. Remember you’re not their friend or relative. Don’t...
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